Order and Discounts
Before completing your order, you can remove items from your cart by clicking on the [Remove] option below the ite section, and you can add new items by clicking on the "Continue Shopping" button. Items cannot be added or removed after the order is complete.
Your cart is where all the items you love are held ready for purchase. A subtotal is available, as well as a total breakdown of cost.
Items will remain in your cart as long as they are in stock. If an item is out of stock it will automatically be removed, you can add it back once the item is back in stock or replace it with another item of your choice.
Once you have applied a valid coupon code, the discounted amount will reflect in the total breakdown in your checkout page.
Once you click on a product of your interest, the sizes and colors available will be clickable for you to add to your cart. In the case the item is out of stock, the button add to cart is not available.
You can contact us via our support line or send an e-mail to support@modestalife.com with your transaction invoice showing that payment has been received from your account. Our team will solve the problem as soon as possible and help you.
After completing your purchase, you can cancel your order by contacting our customer services, if the status of your order is as follows; "verification pending" or "preparing".
Please note that we cannot cancel your order after it has been shipped.
From day one, as Modesta our priority has been 100% customer satisfaction. If you have received a defective/damaged item and to avoid problems like this from repeating, contact us via our support email support@modestalife.com with a detailed explanation, "Order Number", full-size photo of the product, close-up photos of the defective/damaged area and a photo of the labels inside outside.
Our Customer Service team will immediately take you through the return process of the product(s) as soon as possible. Once the products you return have been verified and completed, your refund for the product(s) will be made.
From day one, as Modesta our priority has been 100% customer satisfaction. If you have received the wrong item and to avoid problems like this from repeating, contact us via our support email support@modestalife.com with a detailed explanation, "Order Number", full-size photo of the product, close-up photo of what is wrong (e.g. size) and a photo of the labels inside outside.
Our Customer Service team will immediately take you through the return process of the product(s) as soon as possible. Once the products you return have been verified and completed, your refund for the product(s) will be made.
Ensuring that your order is delivered to you safely is one of our most important responsibilities:
Unfortunately, we do not offer services for gift packages.
Payments and Checkouts
We accept the following payment methods:
Please note that we do not accept payment via bank transfer.
Unfortunately, we don’t process payments by Credit Cards bonus points for now.
We pride ourselves in providing a safe shopping experience to our customers with high-level security standards. Modesta has got SSL Certificate which is designed as the highest level of security measures.
Your credit card information is not saved and cannot be viewed by third parties without your permission. All your personal information is protected by encryption and a secure connection is provided.
Unfortunately, we don't provide Cash on Delivery options at the moment. However, there are different payment-safe and convenient methods available.
Shipping and Delivery
For pre-ordered items, we estimated that these will be shipped within 3 to 6 months from the date that order is placed. This timeline is an estimate and may vary depending on various factors such as production schedules and logistics.
For regular orders, we anticipate that your package will be delivered within a timeframe of 5 to 7 days utilizing the USPS carrier for shipping. Please note that this estimated delivery period takes into account various factors such as the shipping destination, and any potential delays that may occur in transit. Rest assured, we strive to ensure your order reaches you in a timely and efficient manner, and we will provide you with tracking information to keep you updated on the status of your shipment.
Our standard shipping fee is $15.
You will be able to track your order once you have received a shipping confirmation email from our warehouse. You can use the tracking number to see where your package is and the expected date of delivery thru the USPS Tracking page. If you need further assistance feel free to reach us at support@modestalife.com.
At this time, our shipping services are specifically tailored to meet the needs of customers located within the United States. We take pride in offering our products exclusively to customers across the USA. This allows us to ensure a streamlined and efficient shipping process, resulting in timely deliveries and customer satisfaction.
While we understand that there may be interest from customers outside of the United States, our focus on providing the best possible service and experience for our domestic customers is our top priority. By concentrating our efforts on the US market, we can maintain the highest standards of service, including fast and reliable shipping, effective customer support, and adherence to local regulations.
Ensuring that your order reaches you safely is one of our utmost responsibilities.
Before accepting the package from the delivery company, we recommend you check if it has been opened, torn, crushed, or soaked.
Each order is considered a separate shipment. There is no guarantee that orders placed at different times can be delivered at the same time.
Yes. You can email as at support@modestalife.com for delivery address changes.
Return, Cancellation, and Exchange
We offer a 15-day window for requesting a refund on your purchase. Please note that while we provide this refund period to ensure your satisfaction, return shipping costs will be the responsibility of the customer.
We believe in transparency and fair practices, and want to ensure that your shopping experience with us is as smooth as possible. If you have any questions or concerns you can visit and review our Return and Refund Policy page. Please don't hesitate to reach out to our dedicated customer support team, who will be happy to assist you further.
You can return physical products excluding sale items. We want you to be satisfied with your purchase, and our return policy covers most regular items in our inventory. However, please note that sale items may not be eligible for returns. If you have any questions about the eligibility of a specific product, feel free to reach out to our customer support team, and they will be happy to provide you with more detailed information about our return policy and the items in question.
Unfortunately, promotional or free-of-charge items are non-returnable. We include these items as a token of our appreciation for your business, and they are not eligible for returns. If you have any concerns or questions about the free items in your order, please don't hesitate to contact our customer support team, and they will be happy to assist you further.
Once your return package has been successfully delivered to our facility and the approval process is completed, we will promptly notify you and initiate the refund process. Here's how you can track the total refunded amount:
We strive to ensure a smooth and efficient refund experience for our customers, and we appreciate your patience during the processing period. If you have any further questions or require assistance regarding your refund, please do not hesitate to contact our dedicated customer support team. They are available to assist you and provide any necessary information or guidance.
After we receive your return package and the confirmation process is complete, we will inform you and proceed to the refund process. You will be fully refunded through the payment channel you've used. Depending on your bank's payment processing policies, it may take up to 14 days for your total refund amount to be reimbursed to your account.
For payments made with debit cards, it may take up to 28 days for the refund to be processed.
Once we receive your returned items, you will be informed by email immediately.
We do not have a product exchange service. Based on our return procedures, you can return the product(s) you have purchased and create a new order. You can check our Return Policy for your returns and start your process with simple steps.
You can only cancel your order before it is shipped. If your canceled order has not been shipped yet, the full amount paid, including the shipping fee, will be refunded.
You can place a new order of the items of your choice at any time as long as they are in stock. If they are out of stock, you can choose the 'Notify When Available' option.